How to Check Error Codes in the Fardriver App (Arctic Leopard)
If your Arctic Leopard displays an error code or isn't operating correctly, the Fardriver app is the best place to identify the source of the problem. While the bike's display may indicate that a fault is present, the Fardriver app provides more detailed information to help determine exactly what component is causing the issue.
This guide applies to all Arctic Leopard models equipped with a Fardriver controller, including:
- Arctic Leopard XF
- Arctic Leopard XE Pro S
- Arctic Leopard XE Pro R
Step 1: Turn the Bike On
Before opening the Fardriver app, make sure the bike is powered on.
Important: The controller must be powered on before the app can establish a Bluetooth connection.
Step 2: Open the Fardriver App
Launch the Fardriver app on your mobile device.
Before connecting, verify that Bluetooth is enabled on your phone.
Step 3: Connect to the Bike
Once the bike is powered on:
- Open the Fardriver app.
- Navigate to the Command page.
- Wait for the controller to connect.
When the controller information appears, the connection has been established successfully.
Step 4: Navigate to the Graph Page
After connecting to the bike:
- Select the Graph page within the Fardriver app.
- This page displays any active controller faults or error information.
If your bike is operating normally, no errors will be displayed.
If an error is present, the Graph page will provide additional details to help identify the source of the problem.
What Information Can You Find?
The Fardriver app can identify a wide variety of system faults, including:
- Throttle faults
- Display communication issues
- Motor faults
- Controller faults
- Sensor errors
- Other electrical system issues
This information allows you to narrow down the root cause before beginning any repairs or replacing components.
Common Troubleshooting Examples
Throttle Fault
If the app reports a throttle-related error:
- Inspect the throttle connector.
- Verify all wiring is fully seated.
- Perform a throttle calibration if applicable.
- If the issue persists, the throttle may need to be replaced.
Display Fault
If the app reports a display-related error:
- Inspect the display connector.
- Check the wiring for damage.
- Verify the display settings within the Fardriver app.
- If necessary, replace the display after confirming the wiring and settings are correct.
Why Use the Fardriver App?
The bike's display may only indicate that an error exists, but the Fardriver app provides much more detailed diagnostic information. This allows you to quickly determine where the fault is occurring and makes troubleshooting significantly easier.
Whenever an error appears on your Arctic Leopard, checking the Fardriver app should always be your first step.
Need Additional Assistance?
If you're unable to determine the cause of the error after reviewing the Fardriver app, please contact the authorized Arctic Leopard dealer you purchased your bike from first. Your dealer is your primary point of contact for technical support, warranty assistance, replacement parts, and troubleshooting.
When contacting your dealer, be prepared to provide:
- A screenshot of the error shown in the Fardriver app
- Your bike model (XF, XE Pro S, or XE Pro R)
- A description of the issue you're experiencing
- Any troubleshooting steps you've already completed
Providing this information will help your dealer diagnose the issue more efficiently. If additional manufacturer support is required, your dealer will work directly with Pinned Electric to resolve the issue and get you back riding as quickly as possible.
